Refund Policy
Last updated: February 2026
At Mom IPTV (https://momiptv.tv), customer satisfaction is important to us. Please read our refund policy carefully before purchasing a subscription.
1. Eligibility for Refund
Refunds may be granted under the following conditions:
-
Technical issues that prevent the service from functioning properly.
-
Issues that cannot be resolved by our support team.
-
Duplicate payments made by mistake.
Customers must contact our support team first so we can attempt to resolve the issue before processing a refund request.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
-
Incorrect device setup by the user.
-
Internet connection problems on the customer’s side.
-
Change of mind after activation.
-
Failure to read the service description before purchase.
We encourage all customers to verify compatibility and internet requirements before subscribing.
3. Refund Timeframe
Approved refunds will be processed within 5–7 business days. The time it takes for funds to appear in your account may depend on your payment provider.
For refund inquiries, contact us :
This Refund Policy should be read together with our Terms & Conditions and Privacy Policy. If you require assistance, please contact our support team.